You reserve the right to return the products you have purchased from our company and ask for their replacement

  1. in cases where Mopatex Hellas proved to be guilty of delivering to you products other than or substantially different from those you ordered
  2. in all cases where there is a defect in the product or its agreed status is lacking and provided that
    1. the guarantee of the manufacturer, or of the importer and the product is not covered by the guarantee, so that the terms of the guarantee or
    2. if there is no warranty on (i) the statutory lapse of the buyer’s rights has not occurred
    3. if there is no guarantee under (i) and the defect or missing property is not significant.

You have the right to return the products you purchased and request their change with another product or products up to the amount of the price you paid or at an additional cost if you wish, within twenty (20) days of receipt of the product.

You have the right to return the products you purchased and request the payment of the price you paid us:

  1. in all cases where there is a defect in the product or its agreed status is lacking, and provided that
    1. the guarantee of the manufacturer, or of the importer and the product is not covered by the guarantee, so that the terms of the guarantee or
    2. if there is no warranty on (i) the statutory lapse of the buyer’s rights has not occurred; or
    3. if there is no guarantee under (i) and the defect or missing property is not significant and
  2. within 14 days of delivery of the product

Mopatex Hellas is liable for damages in the event of lack of agreed property or defect only if this is caused by its fault, so it is not responsible for slight negligence.

In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. In all the above cases, the products to be replaced and repaired must be in the delivered, intact and undamaged condition and their packaging is the one that accompanies the product in an excellent condition, together with all the documents accompanying the product DAT, Retail and so on). Before returning, it is advisable to contact the company beforehand. In any case, return and replacement is possible under the following conditions: 1. communicate the same day or the next business day with the company; 2. in the event of a change in the product within 20 days with another or other up to the price; additional price or withdrawal within 14 days in accordance with Article 5 paragraph 10 of Law 2.251 / 1994, the product must not have been used 3. the product is accompanied by all necessary documents proving the transaction (eg DAT , Retail and so on)

Order cancellation

An order can be canceled in the following cases: Before ordering, during the online ordering process you can go to the “My Cart” page and remove the quantities of products from your cart by clicking on the “delete” button . If the online order has been completed but the product has not yet been shipped you can call our company and one of our partners will take over the cancellation of your order.